(888) 234-5818

Privacy Policy

Effective Date: August 1, .2025

At Axia Tax Relief (“Company,” “we,” “us,” or “our”), protecting your personal and financial information is our highest priority. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit Axiataxrelief.com or use our services.

By accessing or using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following information:

  • Contact information (name, address, phone, email)
  • Tax-related documents you provide
  • Employment and financial information
  • Social Security Number or Tax ID (when necessary)
  • Website usage information (IP address, device data, cookies)
  • SMS/MMS phone number and communications-related data

2. How We Use Your Information

We may use your information to:

  • Provide tax resolution and related services
  • Evaluate program eligibility (IRS/state)
  • Communicate via phone, email, SMS/MMS
  • Respond to questions and provide support
  • Maintain internal records and comply with laws
  • Improve our website and services
  • Send optional promotional communications (opt-out available)

3. SMS/MMS Messaging

By providing your number, you agree to receive:

  • Appointment reminders
  • Case updates
  • Account notifications
  • Important IRS or state alerts
  • Customer support
  • Optional promotions

Message and data rates may apply. 
Text STOP to opt out. Text HELP for assistance.

4. Cookies and Tracking Technology

We use:

  • Strictly necessary cookies
  • Analytics cookies (Google Analytics)
  • Marketing/retargeting cookies (Google Ads, Meta/Facebook Pixel)

You can disable cookies in your browser.

5. How We Share Information

We may share your information with:

  • Tax professionals (EA, CPA, attorney)
  • Technology partners (CRM, hosting)
  • Service providers assisting with operations
  • Government agencies when legally required
  • Payment processors

We do NOT sell personal information.

6. Data Security

We use encryption, secure servers, access controls, and other safeguards. No system is 100% secure.

7. Data Retention

We retain information:

  • As long as needed for services
  • As required by IRS/state laws
  • For compliance and auditing purposes

8. Your Rights (Non-California Residents)

You may request:

  • Access to your information
  • Corrections
  • Deletion (subject to tax/legal requirements)
  • Opt-out of marketing

9. Changes to This Policy

We may update this Privacy Policy. Changes will appear on this page with a new effective date.

10. Contact Us

Axia Tax Relief 

Email: privacy@axiataxrelief.com 

Phone: 888-234-5818

Address:
12724 Gran Bay Parkview West
Suite 410,
Jacksonville, FL 32258